Here’s a professionally written Shipping & Returns policy for your jewelry e-commerce website, adhering to your requirements while maintaining a formal tone:

Thank you for shopping at Rich Hope Hong Kong Limited. We strive to ensure your satisfaction with every purchase. Below, you’ll find detailed information about our shipping and return procedures.

Shipping Policy

Processing & Delivery Times

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• Delivery times vary based on your location and shipping method selected at checkout.
• Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Destinations & Fees

We currently ship to most countries worldwide. Shipping fees are calculated at checkout based on weight, destination, and delivery speed.

Customs & Import Duties

International customers may be subject to customs fees, taxes, or import duties, which are the buyer’s responsibility. Rich Hope Hong Kong Limited is not liable for these charges.

Returns & Refunds Policy

14-Day Money-Back Guarantee

We offer a 14-day return policy from the date of delivery. To be eligible for a return:

• The item must be unused, in its original condition, and include all tags and packaging.
• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made jewelry.
• Items marked as “Final Sale” at purchase.

Return Shipping Costs

• Buyers are responsible for return shipping costs.
• We recommend using a trackable shipping service, as Rich Hope Hong Kong Limited is not liable for lost or damaged return packages.

Refund Processing Time

• Once we receive and inspect your return, refunds may take up to 14 business days to process.
• For PayPal refunds, processing may take 14–30 days, depending on your country’s regulations.

How to Initiate a Return

1. Contact Us: Email info@hostingjewelry.com within 14 days of delivery with your order number and reason for return.
2. Wait for Approval: Our team will review your request and provide return instructions.
3. Ship the Item: Send the product to the provided address with a tracking number.
4. Refund Issued: Once approved, your refund will be processed to the original payment method.

Exchanges

We currently do not offer direct exchanges. If you need a different item, you may return the original purchase and place a new order.

Damaged or Defective Items

If your order arrives damaged or defective, contact us immediately at info@hostingjewelry.com with photos of the issue. We will arrange a replacement or refund at no additional cost.

Questions?

For further assistance, contact our customer service team at info@hostingjewelry.com.

Thank you for choosing Rich Hope Hong Kong Limited.